Train Ticket refund process: Are you wondering how to get a full refund for a cancelled or delayed train? IRCTC e-ticket holders automatically get a refund in case of train cancellation, but in case of a delay of more than three hours, it is necessary to file a TDR for refund.
Indian Railways: When a scheduled train is cancelled, e-ticket holders get an automatic refund without sending a Ticket Deposit Receipt (TDR) or visiting the counter. If the delay exceeds three hours, passengers who choose not to travel have to file a TDR to get a full refund. Counter tickets have to be cancelled at the reservation counter.
How to file TDR for delayed or cancelled trains?
- Log in and go to TDR: Visit IRCTC website or app, log in and go to ‘My Account’ in ‘My Transactions’. Select ‘File TDR’.
- Fill in the details: Provide PNR, train number and captcha, then confirm the cancellation conditions.
- Submit OTP: Enter the OTP received on your registered mobile number.
- Check and confirm: Check PNR details, cancel ticket and check refund. A confirmation message will appear after this.
Other questions and answers related to train cancellation and refund
Cancellation process: For e-tickets, Indian Railways offers automatic refund on cancellation. Counter ticket holders need to visit the booking counter.
Eligibility: Refund will be given if trains are delayed by more than three hours. Full refund will be given for confirmed, RAC or waitlisted tickets as well.
Missed trains: For trains missed due to unforeseen circumstances, submit TDR within one hour of departure.
Checking TDR status: Track your TDR status in ‘My Transactions’ under ‘TDR History’.
For updates on train status and cancellations, check the exceptional trains section of the IRCTC website or use the NTES app.